Shipping policy

We are committed to delivering high-quality skincare products in a timely, secure, and efficient manner. The following policy outlines how we manage order processing, shipping, and delivery timelines.

1. Order Processing Times

Orders are typically processed within 1 to 3 business days. This excludes weekends and public holidays. Delays may occur during sales events or due to inventory issues. Once processed, the order will be handed over to our delivery partners.

2. Delivery Timelines

Estimated delivery time varies depending on location:

  • Metropolitan cities: 2 to 5 business days
  • Tier 2 and 3 towns: 3 to 7 business days
  • Remote or rural areas: 5 to 10 business days

Delays caused by weather, courier limitations, or public disruptions may occur beyond our control.

3. Shipping Charges

Shipping charges are calculated based on the delivery location and order value. We offer:

  • Free shipping on qualifying orders above a certain threshold
  • Flat-rate shipping for smaller orders
  • Additional charges for express delivery, if selected

Shipping charges (if applicable) will be displayed during checkout before order confirmation.

4. Tracking Orders

Once your order is dispatched, you will receive tracking details via email or SMS. You can monitor shipment status using the link provided.

5. Delivery Attempts and Failures

If delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept:

  • The courier will attempt re-delivery
  • If returned to origin, re-shipping may require an additional fee
  • Orders paid by COD that are rejected may result in account restrictions