Shipping policy
We are committed to delivering high-quality skincare products in a timely, secure, and efficient manner. The following policy outlines how we manage order processing, shipping, and delivery timelines.
1. Order Processing Times
Orders are typically processed within 1 to 3 business days. This excludes weekends and public holidays. Delays may occur during sales events or due to inventory issues. Once processed, the order will be handed over to our delivery partners.
2. Delivery Timelines
Estimated delivery time varies depending on location:
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Metropolitan cities: 2 to 5 business days
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Tier 2 and 3 towns: 3 to 7 business days
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Remote or rural areas: 5 to 10 business days
Delays caused by weather, courier limitations, or public disruptions may occur beyond our control.
3. Shipping Charges
Shipping charges are calculated based on the delivery location and order value. We offer:
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Free shipping on qualifying orders above a certain threshold
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Flat-rate shipping for smaller orders
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Additional charges for express delivery, if selected
Shipping charges (if applicable) will be displayed during checkout before order confirmation.
4. Tracking Orders
Once your order is dispatched, you will receive tracking details via email or SMS. You can monitor shipment status using the link provided.
5. Delivery Attempts and Failures
If delivery is unsuccessful due to customer unavailability, incorrect address, or refusal to accept:
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The courier will attempt re-delivery
- If returned to origin, re-shipping may require an additional fee
- Orders paid by COD that are rejected may result in account restrictions